Return policy

Return & Refund Policy

Your satisfaction is important to us. If something isn't right, we'll make it right.

Return Window

You may return most items within 30 days from the date of delivery. After 30 days, we cannot accept returns.

Eligibility Criteria

Items must be in new, unused condition with all original packaging, manuals, and accessories.

Product-Specific Conditions:
  • Ceramic Knives & Bowls: Must be returned intact and in original box. We recommend photographing the item before shipping back.
  • Carbon Steel Woks & Iron Pans: If the pan has been seasoned, used, or shows any oil residue, it is not eligible for return due to hygiene and oxidation risks.
  • Bento Boxes & Food Containers: Must be unopened and unused. For food safety, opened containers cannot be returned.
  • Tea Sets: All pieces must be present and unbroken. Used tea stains render the set non-returnable.

Non-Returnable Items

Gift cards, final sale items (clearly marked), and items damaged through misuse are non-returnable.

Return Process

1. Email support@wiokjpa.com with your order number and reason.
2. We will reply with a Return Authorization (RA) number and return address.
3. Pack the item securely. Include the RA number inside the package.
4. Ship using a trackable service. We recommend insurance for fragile items.

Return Shipping Costs

Defective, damaged, or incorrect item: We provide a prepaid return label.
Change of mind: Buyer pays return shipping. Original shipping costs are non-refundable.

Refunds

Once we receive and inspect the return (usually within 2 business days), we will process the refund to your original payment method. Please allow 3-5 business days for the credit to appear. We will notify you by email.

Exchanges

We currently do not offer direct exchanges. Please return the unwanted item and place a new order.

Damaged on Arrival

If your package arrives damaged, keep all packaging and take photos. Contact us within 48 hours. We will ship a replacement at no cost or issue a full refund.

Return Address

WioK Japan Returns
1201 Lincoln Ave, Havre, MT 59501
(Do not send returns without authorization)