Privacy policy

Privacy Policy

Last Updated: January 1, 2025

WioK Japan ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information when you visit wiokjpa.com or make a purchase.

1. Information We Collect

a) Information You Provide Directly

When you create an account, place an order, or contact us, we collect: full name, email address, shipping address, billing address, phone number, and payment card details (note: full card numbers are tokenized by our payment processor).

b) Automatically Collected Information

We use cookies and similar technologies to collect: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and shopping cart contents.

2. How We Use Your Information

We use your data to:

  • Process and ship your orders
  • Send order confirmations and delivery updates
  • Provide customer support
  • Improve our website and product selection
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure site security

3. Sharing Your Information

We share data only as necessary:

  • Payment processors (Stripe, PayPal) — to complete transactions
  • Shipping carriers (USPS, UPS, FedEx) — to deliver orders
  • Analytics (Google Analytics) — to understand website usage
  • Legal compliance — if required by law or to protect our rights

We do not sell, rent, or trade your personal information.

4. Your Rights & Choices (Opt-Out Guide)

Marketing Emails

Every promotional email includes an Unsubscribe link at the bottom. Click it to be removed immediately. You may also email privacy@wiokjpa.com with subject "Unsubscribe".

Do Not Sell My Personal Information (CCPA)

Although we do not sell data, California residents can exercise their right to opt out by clicking the "Do Not Sell or Share My Personal Information" link in our website footer. This link will record your preference and prevent any future sharing (even though we don't share).

Global Privacy Control (GPC)

Our site automatically detects and honors the Global Privacy Control signal sent by your browser. No additional action is needed.

Cookie Preferences

On your first visit, a cookie banner appears. You may reject non-essential cookies. You can also adjust browser settings to block third-party cookies. Visit our Cookie Policy for detailed instructions.

Data Access & Deletion

You have the right to request a copy of your data or ask for its deletion. Send an email to privacy@wiokjpa.com with subject "Data Access Request" or "Data Deletion Request". We will respond within 15 business days.

5. Data Retention

We retain order records for 7 years for tax and accounting purposes. Marketing consent records are kept indefinitely until you withdraw consent. Analytics data is anonymized after 26 months.

6. Security

We implement SSL encryption and follow PCI-DSS requirements. However, no internet transmission is 100% secure. We encourage you to use strong passwords.

7. Contact

For privacy questions: privacy@wiokjpa.com
Guangzhou Wenxin Garment Co., Ltd., No.1 Junyi Road, Yuexiu, Guangzhou, 510000, China